Power dialing, with the script already open.
Lines dial ahead of your agents and answering machines are screened out. When a person picks up, the script and the contact's history are on screen before the first hello.
The web dialer for call centersThe web dialer for your floor
A softphone in every agent's browser. Inbound queues, outbound campaigns and a live wallboard, priced per agent, running this afternoon.
18
of 46 signed in
24
15 inbound · 9 outbound
3
longest 00:41
92%
target 90% in 20s
1,043calls · avg handle 04:36
08
09
10
11
12
13
now
15
16
17
46 signed in
- MMayaSalesOn call04:12
- DDiegoSpring renewalsOn call11:03
- LLenaSupportRinging00:06
- AAishaBillingWrap00:18
- JJonahSupportReady00:47
- NNoorSupportOn call02:55
- SSamWebinar follow-upReady03:21
- TTomásLunchBreak07:40
3 waiting
Sales
2
00:41
0
94%Met
Support
1
00:18
1
86%Below
Billing
0
—
3
97%Met
- 14:32:07Answered@Maya Sales · +1 415 555 0148
- 14:31:58QueuedSales · +1 212 555 0172
- 14:31:40Wrap-up@Aisha Resolved · 03:12
- 14:31:12AbandonedSupport · waited 01:02
- 14:30:55Transfer@Noor → Billing · warm
- 14:30:31Dialing@Diego Spring renewals · power
Today · 1,043
14:29:48
+1 415 555 0148
Maya
Sales
04:12
Resolved
14:27:15
+1 312 555 0119
Diego
Spring renewals
02:36
Sale
14:25:02
+1 617 555 0183
Jonah
Support
06:41
Escalated
14:24:40
+1 702 555 0164
Sam
Spring renewals
00:00
No answer
14:22:19
+1 206 555 0131
Aisha
Billing
03:05
Resolved
14:21:57
+1 404 555 0177
—
Support
—
Abandoned
14:19:33
+1 512 555 0126
Lena
Webinar follow-up
01:48
Callback requested
14:18:06
+1 303 555 0192
Diego
Spring renewals
00:21
Left voicemail
Example
- Spring renewals1,240 / 2,000Running
- Webinar follow-up380 / 1,000Running
- Win-back810 / 1,000Paused
27 / 30days at or above 90%
Meridian, at a glance.
Softphone
- A.
- A phone in every browser tabWebRTC calling. No desk phones, no installs.
- B.
- Queues that ring the longest-idle agentRound-robin, ring-all, fewest-calls, with overflow to voicemail.
- C.
- Preview, power, and predictive dialingPaced to the agents you have; answering machines detected.
- D.
- Calling hours and DNC, enforced before every dialContact time zones, DNC scrubbing, attempt limits.
- E.
- Listen, whisper, bargeA live wallboard over one connection.
- F.
- $40 per agent, per monthAdd or remove agents any day; billing prorates.
Hire an agent at nine. Dialing by 9:05.
Create a login, assign a queue, send the link. Your new agent answers from a browser tab: headset in, nothing to install.
- $40
- 14
- 0
This isn't a phone system. It's a browser tab.
Ring, talk, wrap. One tab.
The right agent's browser rings.
The queue offers the call to the agent who has been idle longest. The caller's name, number and queue pop on screen before anyone says hello.
Everything about the caller, on one screen.
Contact fields, call history and a script with the caller's name already filled in. Mute, hold, transfer and record sit one click away.
Disposition, notes, callback in ten seconds.
One key picks the disposition. Add a note, schedule the callback, and the wrap-up timer puts the agent back in the queue.
On the wallboard as it happens.
Queued, answered, held, transferred, wrapped: the supervisor's wallboard updates as each step happens, and every call lands in reports and CSV exports.
+1 415 555 0148
Priya N.
- Main line
- Sales · longest idle
- 00:12
AnswerDecline
+1 415 555 0148
Priya N.
- Main line
- Sales · longest idle
- 00:12
AnswerDecline
Calls in
every one
handled
Every call is a record from the first ring: who waited, who answered, what was said, how it ended. Recordings, dispositions and notes, searchable and exportable.
| Time | Direction | Talk | Queue / campaign | Disposition |
|---|---|---|---|---|
| 09:02:11 | In | 04:12 | Queue · Sales | Sale |
| 09:02:38 | Out | 01:47 | Power · Spring renewals | Callback set |
| 09:03:05 | In | 06:03 | Queue · Support | Resolved |
| 09:03:22 | Out | 00:22 | Power · Spring renewals | Left voicemail |
| 09:03:49 | In | 02:36 | Queue · Billing | Resolved |
| 09:04:10 | Out | 03:20 | Preview · Clinic reminders | Appointment set |
| 09:04:36 | In | — | Queue · Support | Callback requested |
| 09:05:02 | Out | 01:05 | Power · Spring renewals | Not interested |
Four kinds of floor. One dialer for all of them.
An IVR up front, a queue behind it.
Callers press a key and land in the right queue, which rings the longest-idle agent. The wallboard shows who is waiting and whether you are inside your service level.
Every attempt counted, every hour respected.
Attempt limits per lead and per day, calling windows in the contact's own time zone, and your do-not-call list checked before every dial.
The callback is booked before the call ends.
Pick a time in wrap-up and the callback comes due in the agent's tab with a notification. Callers who would rather not hold can ask the queue to call them back.
Meridian.
Desk phones.
- Setup
- A link and a headset.
- Handsets, a PBX, and a technician.
- Pricing
- Per agent, per month.
- Per line, per feature, per contract.
- Where agents work
- Any browser, any desk.
- Wherever the phone is plugged in.
- Outbound
- Preview, power, predictive, built in.
- A separate autodialer license.
- Supervision
- Listen, whisper, barge from the wallboard.
- Walk the floor.
- Reporting
- Live wallboard, CSV export.
- An end-of-day spreadsheet.
- Scaling
- A new seat in a minute.
- A new contract.
A link and a headset.
Handsets, a PBX, and a technician.
Per agent, per month.
Per line, per feature, per contract.
Any browser, any desk.
Wherever the phone is plugged in.
Preview, power, predictive, built in.
A separate autodialer license.
Listen, whisper, barge from the wallboard.
Walk the floor.
Live wallboard, CSV export.
An end-of-day spreadsheet.
A new seat in a minute.
A new contract.
The softphone knows what's next.
00:12
+1 415 555 0148
Priya N.
AnswerDecline
- Sales2 waiting
- Supportnone waiting
- Billingnone waiting
Everything a floor needs. In one tab.
Hover any cell to see what it does on your floor.
Pick a plan.
Pay per agent.
Everything to run a small floor.
- ·Browser softphoneincl.
- ·Inbound queues & IVRincl.
- ·Manual & click-to-callincl.
- ·Preview & progressive campaignsincl.
- ·Live wallboardincl.
- ·Call recording (30-day retention)incl.
- ·Voicemailincl.
- ·Call logs & CSV exportincl.
- ·400 calling minutes per agent / month, pooledincl.
- Per agent$30.00
- × agentsyou choose
- Setup fee$0.00
$30
★ Most popular ★
Outbound at speed, supervisors in the loop.
- ·Everything in Starterincl.
- ·Power dialing + answering-machine detectionincl.
- ·Agent voicemail dropincl.
- ·Listen & whisperincl.
- ·90-day recording retentionincl.
- ·REST API & webhooksincl.
- ·Advanced reportsincl.
- ·600 calling minutes per agent / month, pooledincl.
- Per agent$40.00
- × agentsyou choose
- Setup fee$0.00
$40
Predictive dialing and the full toolkit.
- ·Everything in Growthincl.
- ·Predictive dialing (beta) + automatic voicemail dropincl.
- ·Bargeincl.
- ·365-day recording retentionincl.
- ·Priority supportincl.
- ·900 calling minutes per agent / month, pooledincl.
- Per agent$60.00
- × agentsyou choose
- Setup fee$0.00
$60