→
202 · call.answered → your webhook · 200 OK
- +00.0s202 Acceptedstatus initiated
- +02.1scall.ringing→ your webhook · 200 OK
- +07.8scall.answered→ your webhook · 200 OK
Ring. Answer. Wrap in ten seconds.
A softphone, a screen-pop and a live wallboard: one browser tab for agents, one for supervisors.
04:12
Priya N.
+1 415 555 0148
04:12
Hang up
acme · live feed · all queues
- 09:02:11queue.enter sales · +1 415 555 0148
- 09:02:13ring @maya · longest idle
- 09:02:15answered @maya · waited 00:04
- 09:02:58queue.enter support · +1 212 555 0172
- 09:03:01answered @jonah · waited 00:03
- 09:04:40hold @jonah · 00:22
- 09:05:02transfer → billing · warm
- 09:05:09answered @aisha · billing
- 09:06:27hangup @maya · talk 04:12
- 09:06:37wrap disposition:Callback requested
- 09:06:37callback 14:30 · Priya N.
- 09:09:30wrap disposition:Resolved
+1 415 555 0148
Priya N.
- Main line
- Sales · longest idle
- 00:12
AnswerDecline
- 4
- 4
- 1
- 0
Three surfaces. One browser, nothing to install.
04:12
Priya N.
+1 415 555 0148
04:12
Hang up
acme · live feed · all queues
- 09:02:11queue.enter sales · +1 415 555 0148
- 09:02:13ring @maya · longest idle
- 09:02:15answered @maya · waited 00:04
- 09:02:58queue.enter support · +1 212 555 0172
- 09:03:01answered @jonah · waited 00:03
- 09:04:40hold @jonah · 00:22
- 09:05:02transfer → billing · warm
- 09:05:09answered @aisha · billing
- 09:06:27hangup @maya · talk 04:12
- 09:06:37wrap disposition:Callback requested
- 09:06:37callback 14:30 · Priya N.
- 09:09:30wrap disposition:Resolved
+1 415 555 0148
Priya N.
- Main line
- Sales · longest idle
- 00:12
AnswerDecline
Softphone
Dialpad, call controls and wrap-up. The one panel an agent keeps open all shift.
Live feed
Every call on the floor as it rings, connects and ends. Listen, whisper or barge from the row.
Incoming call
Who is calling, which queue, how long they waited. Answer from the keyboard.
The softphone you live on.
Dialpad, call controls and wrap-up in one dock that stays put while the agent works the screen-pop. WebRTC in the browser: a headset and a tab, nothing to install.
1–9
Every call, as it happens.
Queues, agents and live calls on one board, pushed over a single connection. Supervisors see the wait building before the caller feels it.
3
What rings at 09:02.
The caller's name, their last calls and the queue they waited in, on screen before the agent says hello.
Alt+A
5,000 leads loaded. 312 conversations that converted.
Every lead walks the same five steps. Compliance comes first: nobody is dialed against the DNC list or outside the calling hours of their time zone.
- 5
- 5,000 → 312
- Hover or click any stage above.
Your CRM clicks. An agent's softphone dials.*
→
38 calls · next_cursor null
- maya14
- jon11
- priya8
- sam5
←
200 OK · CRM contact updated
- contact+1 415 555 0148matched by phone
- activityOutbound call · 04:14logged
- ownerMayafrom data.agent
Your floor, in a browser tab.
Start a trial, invite two agents, and place a call in five minutes. Simulator mode means you can try everything before connecting a number.
00:12
+1 415 555 0148
Priya N.
AnswerDecline
- Sales2 waiting
- Supportnone waiting
- Billingnone waiting